THE EXPERTS AT EFFECTIVE COMMUNICATION Interpersonal - Diversity - Creativity - Leadership	Robert Schwarz,PsyD,PC      349 W Lancaster Ave Suite 101      Haverford,PA 19041      E-mail: Bob@MarsVenusatWork.com      Phone: 610-642-0884      Fax 610-853-9561

Additional Trainings and Resources High Performance Leadership Keynotes & Workshops These presentations integrate the key lessons of the last 20 years of the psychology of motivation, performance and organizational development. Attendees will learn to improve leadership performance through: - Creating and Implementing Vision - Radical Responsibility: (Not blaming "them") - Overcoming mediocrity - Methods to empowering leadership at any level within an organization: Dr Bob's 7 Laws of Exceptional Customer Service Instill and cultivate an internal attitude of “service to others” that drives excellent customer service behavior without micromanagement. Provide cultural and interpersonal tools that enables people to handle any situation with grace. Message Sent - Message Received: A Fail Safe Method For Clear Communication Communication is a two way process between sender and receiver. Unfortunately there are ample opportunities for misunderstandings that lead to drops in performance, customer complaints and loss of income. These opportunities include differences in 1) assumptions and presuppositions, 2) gender and/or culture 3) values 4) cognitive and communication styles and 5) emotional arousal. These opportunities for miscommunication are unavoidable. Therefore, it is the responsibility of both the sender and the receiver to make sure that the message sent is the message understood. Attendees will learn to better understand how miscommunications occur and a fail-safe method to assure that the meaning of the communication that you send or receive is being properly understood. Organizational Assessment of the degree of gender-based conflict, loss of productivity, and risk of sexual harassment suits in your company. 1-hour Introductory talks on Mars and Venus in the Workplace. Creativity and team building trainings through the use of Improvisational techniques: A highly experiential training to get your people to be "out of the box". Mars and Venus Make it Up!! A Comedic Improvisational Performance Company wide follow-up support of trainings via the Internet. Executive Coaching live, by phone or via E-mail. Comprehensive Counseling & Alternative Medicine Couples communication training or parenting training to support the relationships of your employees.      The website of Dr John Gray and MarsVenus.com We can custom design solutions to many Human Resource problems. If you like what you see on this site and it does not fit your needs exactly, contact us. We will listen to your problems, co-assess your needs, and determine whether our solutions will map to your specific situations.

	Dr. Robert Schwarz, PC 349 W Lancaster Ave, Suite 101 Haverford, PA    19041	E-mail: Bob@MarsVenusatWork.com             Phone: 610-642-0884             Fax :    610-853-9561