THE EXPERTS AT EFFECTIVE COMMUNICATION Interpersonal - Diversity - Creativity - Leadership	"Your insights on communication and miscommunication were wonderful." Joan Cassedy Executive Director, ACIL

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Communication Keynotes & Workshops Communicate More Effectively: Anytime Anywhere with Anyone: With over 25 years of experience as a psychologist coach, consultant and speaker, working with thousands of people, if there is one thing Dr Bob knows it is how to improve communication. In this highly motivational, information packed and often hilarious presentation, Dr Schwarz will teach participants exactly what the title says. Everyone will get what he or she needs. Nobody walks out the same. No two presentations are identical. This presentation can be tailored to a variety of business and interpersonal needs. It can be a keynote or up to a two day training. Some of the outcomes that people learn include: Listening like a pro How to use non-verbal communication strategies High powered tools to manage your internal states (thoughts & emotions) Improving conflct resolution skills Letting go of defensiveness Mastering assertiveness and assuredness Helping people to tell you what they really want Co-creating solution oriented goals for success with others. Mental Akido with difficult people How to use the attitude of enlightened people How to frame and reframe problems for more effective solutions The all purpose aggressive neutralizer strategy The power of effective apologies   Dr. Bob’s Laws of Exceptional Customer Service Why is it so hard to achieve exceptional customer service consistently? In this dynamic presentation, Dr. Bob will present simple and powerful approaches guaranteed to create the experience of exceptional customer service. Participants will: Discover the single powerful concept that links customer service with company mission and personal leadership Learn how to make customers responsible for revealing what will make them raving fans. Master the rules of creating exceptional service for anyone, anytime, anywhere Blockbusting: Overcoming Self-Imposed Limitations Your single biggest asset is also your single biggest limitation: YOUR MIND. In this deeply informative and inspirational session Dr Bob empowers participants to: Cultivate the single attitude that increases well being and performance. Challenge the 3 major beliefs that limit potential. Transform undermining thoughts and feelings into ones that propel success   Message Sent - Message Received: A Fail Safe Method For Clear Communication Communication is a two way process between sender and receiver. Unfortunately there are ample opportunities for misunderstandings that lead to drops in performance, customer complaints and loss of income. These opportunities include differences in 1) assumptions and presuppositions, 2) gender and/or culture 3) values 4) cognitive and communication styles and 5) emotional arousal. These opportunities for miscommunication are unavoidable. Therefore, it is the responsibility of both the sender and the receiver to make sure that the message sent is the message understood. Attendees will learn to better understand how miscommunications occur and a fail-safe method to assure that the meaning of the communication that you send or receive is being properly understood.

	Dr. Robert Schwarz,PC    349 W Lancaster Ave    Haverford, PA    19041	E-mail: Bob@MarsVenusatWork.com             Phone: 610-642-0884